At AENAUTOS, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Refund & Return Policy explains the conditions under which products can be returned or refunded.

By placing an order on our website, you agree to the terms outlined below.

Eligibility for Returns

You may request a return or exchange if:

  • The product received is damaged or defective
  • The wrong item was delivered
  • The product does not match the description on the website

To be eligible for a return:

  • The request must be made within 7 days of delivery
  • The product must be unused, uninstalled, and in original packaging
  • All tags, manuals, and accessories must be included
  • Proof of purchase (invoice or order number) is required

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been installed, used, or altered
  • Electrical or electronic items once opened (unless defective)
  • Customized or special-order products
  • Clearance or sale items (unless damaged or defective)
  • Products returned without original packaging

Return Process

To initiate a return:

  1. Contact us at aenautos@gmail.com with your:
    • Order number
    • Product name
    • Reason for return
    • Clear images/videos (if applicable)
  2. Our support team will review your request and provide return instructions.
  3. Once approved, ship the product back to the provided address.

⚠️ Customers are responsible for return shipping costs unless the return is due to our error.

Refund Policy

Once your returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued using the original payment method
  • Shipping charges are non-refundable (unless due to an error on our part)

If the product fails inspection, the refund may be declined and the item returned to the customer.

Exchange Policy

We offer exchanges for:

  • Defective products
  • Incorrect items sent

Exchanges are subject to stock availability. If the replacement product is unavailable, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery
  • Share clear photos or videos of the issue
  • Do not install or use the product

We will arrange a replacement or refund after verification.

Order Cancellation

  • Orders can be cancelled before dispatch without any charges
  • Once shipped, cancellation requests will be treated as return requests

Important Notes

  • AENAUTOS reserves the right to refuse returns that do not meet policy conditions
  • Refund decisions are final after product inspection
  • This policy applies only to purchases made through AENAUTOS